Refund Policy

If SpectraRIS is not working out for you, ask for a full refund within 14 days of the charge and you will get one. This applies to your first purchase and to every renewal after it, so a renewal you did not mean to pay for can always be reversed as long as you tell us inside 14 days.

You do not have to give a reason. We may ask what went wrong so we can fix it, but your refund does not depend on the answer.

Email oliverotchere4@gmail.com from the address on the account and include the order or invoice number. We reply within 2 business days and either approve the refund or explain our decision within 5.

Paddle.com is the Merchant of Record for all our orders, so you can also go straight to Paddle at paddle.net and they will handle it. Either route gets you to the same place.

Paddle sends approved refunds back to whatever you paid with, usually within 3 to 5 business days. How quickly it shows up on your statement is down to your bank or card issuer, and that can take up to 10 business days. Any tax you paid comes back with it.

Cancel from your account settings at any time, or email oliverotchere4@gmail.com and we will do it for you. Cancelling stops every future charge, and you keep access until the end of the period you have already paid for.

Cancelling on its own does not refund the current period. If you want that money back and you are still inside the 14-day window, ask for a refund under section 1.

• Charges older than 14 days, unless the law says otherwise or section 6 covers you.
• Custom development, data migration, onboarding, or training we have already delivered.
• Fees for a period when the account was suspended or closed because you broke our Terms of Service.
• Anything a third party charged you outside of SpectraRIS.

We will still refund you outside the window when:

• We billed you by mistake, charged you twice, or charged you after you had cancelled.
• A long outage or a defect stopped you using the service properly, in which case we refund or credit the affected period.
• Consumer protection law where you live gives you a stronger right. That law wins over this policy.

Annual subscriptions get the same 14-day window from each charge. After that you can cancel to stop the next renewal, but we do not refund the rest of the current year pro rata unless we have agreed to in writing.

We will update this policy from time to time. Whichever version was live on the day you were charged is the one that applies to that charge.